Privacy Policy

At Way Fresh we are very careful about the privacy of our customers and website visitors and always comply with the principles of the General Data Protection Regulation (GDPR) when dealing with all data we receive.

Who are we

Way Fresh
Clavering House
Newcastle Upon Tyne
NE1 3NG

Telephone: 0191 244 9976
Email: [email protected]

Information we collect from you

We supply forms on our website for contacting us, asking us to quote on a project or requesting a free health check. This generally includes asking you for information such as your name, email, telephone and how we can help you. You may also contact us over the telephone and provide personal information.

We also have a newsletter signup form where you can sign up to receive regular announcements from Way Fresh.

We automatically collect technical information from your website visit including your IP address, browser, operating system, pages you visit. This does not contain personal information.

What we do with the information

For information you supply to us through the website forms we will contact you purely in relation to your enquiry. We will use this to communicate with you to find the best way we can help you with your enquiry and will usually end with us providing you with a cost and/or proposal for the work required. If you accept this and become a customer, then we will add your information to our in-house, secure customer platform, where we will store your name, address, contact telephones and any email addresses or domains you have with us. This will help us with the service we offer and also for billing. If you become a customer we will send you a link where you can opt-in to our newsletter.

If you chose not to go ahead with a project with us, we will keep your enquiry for 6 months should you wish to revisit it and after that point we will delete it.

If you sign up to our newsletter then we will send out regular announcements related to the web design industry or with information that is relevant to your website. Each newsletter will contain information on how to unsubscribe.

For technical data which we collect automatically, we use this for internal operations including troubleshooting, data analysis, testing, research, statistical and survey purposes. Again this information is anonymous and does not contain personal information.

How we receive and store this information

For the forms we collect data direct from our site visitors through our website using a conversational form called Typeform which asks for information on how we can help or provide a service. This information is initially stored at Typeform and then sent to our email handler through a secure HTTPS channel and then emailed direct to us.

The information is stored on our email handler (on our own secure Way Fresh web server) to ensure it has been successfully delivered after which it is deleted. Emails from the previous month are deleted on the 7th of the next month. All information stored at Typeform from the previous month also deleted within the first 7 days of the next month after we run anonymous reports which show us statistical information. These reports do not contain any personal information.

Newsletter information is collected and stored through Mailchimp.

Technical information is collected, stored and reported on using Google Analytics.

Personal data collected by our customers on our platforms

We provide platforms for our customers to promote their business and in some cases we may collect personal information about their customers on their behalf and at their request. This data comes under 2 categories.

Temporary data - We may store data temporarily while we pass this on to our customer. For example, a contact form is completed on one of our customer's websites. We process the form and will store the information temporarily until we are sure that our customer has received it.

Permanent data - We may create a solution for a customer that stores personal information of their customers. Under our customer's privacy policy they will detail how this is collected and how long this is stored. Although this is stored on our platforms, it is the responsibility of our customer to manage and delete where appropriate.

Way Fresh may view this data while troubleshooting the platform or assisting in enquires from our customer, however we will never use this data or pass it on to any third parties.

Backup and data storage

All of our websites and databases are hosted in the UK by Cronos Internet. We have a rolling 7 day backup and all data is stored securely at a secure, off-location facility. If you sign up to our newsletter then this is stored in the USA with Mailchimp and all Typeform information is stored in Spain.

Customer requests

If you are a Way Fresh customer you may request to see what information we hold relating to you, free of charge. We can also amend or delete this data on your request.

Third parties

We will never sell or exchange mailing lists of customer information.

However some of our suppliers will have temporary access to your information and we use them to help our service. We only use suppliers who follow GDPR guidelines themselves and are as follows:

Cronos Internet (UK) - www.cronosinternet.co.uk
Supply and manage our cloud server including databases that all our websites are hosted on including daily backups. As Cronos manage our server they have full access to our databases which may store personal information.

Mailchimp (USA) - mailchimp.com
Management and distribution of all newsletters. Mailchimp store your email address for any newsletters you have signed up for.

Typeform (Spain) - www.typeform.com
Provide our conversational form solution. Typeform initially store and then send us all information submitted through our website forms.

Google Analytics (USA) - analytics.google.com
Collects anonymous technical data from website visitors and shows us reports of page views, unique visitors and referrals to help improve our service.

Cookies

Our website uses "cookies" to track visitors on our website to help us better understand how they use it. These cookies do not contain or pass any personal, confidential or financial information or any other information that could be used to identify individual visitors. Please note that you are free to refuse cookies..

For more information on deleting or controlling cookies we recommend www.AboutCookies.org.

Social media platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Visitors are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Visitors are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Contact us

If you have any questions about this privacy policy please email us on [email protected] or send us a message using our enquiry form.

Policy last updated on 18 June 2024.